i was there recently for a final day for my families dear irena. they were amazing. they were respectful attentive and patient with us even after they closed. i hope to never need them in that capacity again but im glad they were there and and handled it with dignity and care. to all the staff there for the bottom of my heart i on behalf of the family of irena thank you so much. im gonna miss that girl but atleast i know she was treated well and with respect while there. thank you
I only go to the best of the best for my babies ❤️ All the drs are very knowlegable and compassionate. It's so refreshing to go to a business that feels like they actually care and not just in it for the money. The staff there is very patient and understanding with me as I always ask a lot of questions. Couldn't ask for a better veterinary hospital! Thanks Glasgo team!!
I have taken my dogs, Banana and Emma, to Glasgo Memorial Veterinary Hospital several times, and my experience has been frustrating and disappointing.
Yes, they are transparent about pricing—but it often comes across as transactional. The focus on costs happens immediately, sometimes before there is even a proper greeting or any attention given to the animal. The exception is Dr. Glasgo, who has been kind and attentive, especially with my dog Banana.
Unfortunately, that level of compassion has not been my experience with the rest of the staff or veterinarians. Over four visits with my German Shepherd, Emma, who suffers from perianal fistulas, not once did I feel genuine care or empathy toward her condition. The interactions have consistently felt rushed and impersonal.
The pricing structure is also difficult to justify. Everything is billed separately—exam, labs, testing, medications—and even basic services like a nail trim are an additional $30. At these price points, it would be reasonable to expect some of these routine services to be included in the exam fee.
Despite significant costs (over $700 for a visit, plus $500 in medications), there has been no effort to establish a long-term care plan or provide meaningful guidance on managing Emma’s condition at home. Instead, the expectation is frequent return visits without clear direction, which feels more like a business model than patient-centered care.
There is also a noticeable disconnect in customer experience. A sign in the lobby warns that rude behavior will not be tolerated, yet the tone from staff can feel cold and unapproachable—especially if you ask questions.
I find it hard to reconcile my experience with the very high online ratings. It leaves me wondering if others have had similar experiences but haven’t spoken up.
I understand veterinary care has evolved and costs have increased over the years, but compassion, communication, and respect should not be optional—especially at this level of pricing.
One day after posting this review the vet sent me a text: After reviewing your concerns in your review, it is clear that we have not been able to provide the level of service and care you are looking for in a veterinary hospital. A strong relationship between a client and their veterinary team is built on mutual trust and confidence. Based on your review, it appears that trust has been lost.
For that reason, we feel it is in the best interest of both you and our team to cancel your upcoming appointment. We believe you and your pets will be better served by a veterinary practice that is a better fit for your expectations and communication style.
If you would like your pets' medical records forwarded to another veterinary hospital, please let us know where you would like them sent, and we will be happy to do so promptly to help ensure continuity of care.
We sincerely wish Banana and Emma all the best and hope you are able to find a practice that meets your needs.
