Banfield Pet Hospital

Banfield Pet Hospital is a small-animal veterinary clinic in Indianapolis, Indiana, located at 2902 W 86th St Ste 70, Indianapolis, IN 46268. It treats dogs and cats. Recent reviews describe friendly, welcoming staff and thorough explanations during visits, along with some complaints about unexpected closures and delays around early drop-off times.

Services

•Veterinary care for dogs and cats
•Wellness plans (Optimum Wellness plans are mentioned in reviews)
•Exams and evaluations (including thorough exams noted by reviewers)
•Medications prescribed and dispensed (UTI medication pickup is mentioned)
•Drop-off appointments (7 AM drop-offs are mentioned in reviews)

Pricing

Pricing appears around average; some reviewers describe visit costs and wellness plans as reasonable.

People

Reviews mention vet tech Leah and Dr. Frakes.

Reviews

Banfield Pet Hospital has a 4.0/5 rating on Google from 208 reviews. Positive themes in recent comments include friendly and caring staff, a clean waiting and exam area, and clear explanations of procedures and medications. Critical themes include difficulty picking up medications due to the clinic being closed when it appeared open online, and delays or late opening for 7 AM drop-offs.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 208 we track in total. Recent reviews may not be representative of overall sentiment.

LMH & JJP

5 days ago

Both locations staff are fabulous, friendly, caring, polite and very welcoming! The pet plans are also very reasonably priced. I been with others before but Banfield is a keeper!

Briana Shields

6 days ago

Normally a great place. However, we were called last Thursday about our dog’s +UTI and told to pick up medication. Went to pick it up that same day and they were already closed, even though according to their hours they should still be open. We have tried to go pick up this medication every single day since, and every day they are closed despite showing open online. We get that things happen and are going through internal issues, but could at least put out a notice or let us know that they would be closed. Or even allow us to pick up medication at another location. Very frustrating to be paying monthly for their wellness plan and not even be able to get our dog’s medication or be in contact with someone.

Gretchen Santiago

2 weeks ago

Friendly and knowledgeable staff. Clean waiting room and exam rooms. Price was reasonable and they explain every detail of your visit, procedures,price, medicines etc.... Great place to go!!

Elida Robinson

3 weeks ago

DO NOT book for 7 AM drop offs. They do not open on time. I have been waiting outside since 6:45 AM trying to be punctual. Someone arrived to the building around 6:58 AM and locked the door behind them. I am now writing this at 7:28 AM still waiting for the building to be opened for my 7 am appointment. This is the first time I have scheduled an early appointment and I will never do this again. Update: my dog was checked in at 8:13 AM.

Grace Woerner

1 month ago

I took my senior dog in as a new client to this banfield location today. Our Vet tech Leah was amazing! She was incredibly welcoming and kind. She also explained Banfield's Optimum Wellness plans to me in terms that were easy to understand. My dog saw Dr. Frakes today, who was just great with him! She did a really thorough exam of him and solved our immediate concern. She also expressed her concerns for conditions to look for signs of in the future. Overall, my dog left feeling much better and this location earned themselves a new client who will definitely be returning!